Frequently Asked Questions
Everything you need to know about our handcrafted footwear.
How do I determine the correct size for my Barker shoes?
We recommend referring to our comprehensive size guide which includes international conversions. Since our shoes are handcrafted on specific lasts, we suggest ordering your usual dress shoe size; if you are between sizes, sizing down is often recommended for a snug fit.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure you try on your shoes on a carpeted surface to avoid marking the soles, as damaged or worn soles cannot be accepted for a refund.
How long does shipping take and what are the costs?
Standard domestic shipping typically takes 3-5 business days. We offer free shipping on all orders over $200. International shipping times vary by location, generally ranging from 7-14 business days depending on customs clearance.
Can my Barker shoes be refurbished or resoled?
Yes, most of our footwear is Goodyear welted, meaning they are designed to be resoled multiple times. We offer an official refurbishment service where our master craftsmen will restore your shoes to near-original condition.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. Additionally, we support digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using high-quality wax polish and cedar shoe trees. Avoid wearing the same pair two days in a row to allow the leather to dry out from natural moisture.